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Simply Utopia's Response to COVID-19

Dear Customer,

Like you and most of the world, we're making our best efforts to adjust to a rapidly evolving situation with the Coronavirus (COVID-19).

As we navigate this unprecedented crisis, rest assured that our first priority remains keeping our customers, staff and communities safe.

We are working tirelessly to make sure that the products you want are available when you want them and delivered in the safest way possible. To that end, couriers will no longer be able to enter premises when delivering, but will continual to deliver to the door, diligently following guidance and best practices from the NHS and other relevant official organisations.

Where we are unable to fulfil items due to supply or courier limitations, we will temporarily set those items as Out of Stock. Installation services have also been suspended.

We appreciate this may cause some inconvenience, particularly with larger furniture items, but I hope you appreciate this is in everyone’s best interest and hopefully guidance will allow deliveries to return to normal as we come through this crisis.

At present, delivery lead times have not been particularly impacted and hopefully this will continue to be the case. There may however be some exceptions as we move forward, please bear with us as we work with our suppliers and couriers to provide the best service possible.

 

Kind Regards

Peter Emptage

Managing Director

Simply Utopia Limited